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At Prime Nest LLC, we strive to provide the best products and customer service. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: You can return items within [30 days] of receiving your order, provided they are in their original condition, unused, and with all tags and packaging intact.
- Non-returnable items: Certain items are non-returnable, including [personalized products, gift cards, and perishable goods].
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [your email address] or call [your phone number] to request a return authorization.
- Prepare Your Package: Include your order number and reason for return inside the package. Use the original packaging if possible.
- Ship Your Return: Send your package to the following address:
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within [X days] and will automatically be applied to your original payment method.
4. Exchanges
If you need to exchange an item for the same item or a different size/color, please contact us to arrange the exchange process.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
6. Contact Us
If you have any questions or concerns regarding our return policy, please contact us at:
- Email: [your email address]
- Phone: [your phone number]
- Address: [Your Business Address]
Thank you for shopping with Prime Nest LLC!